For over three decades, Napersoft, now part of Azuba, has been a leading provider of Customer Communications Management (CCM) solutions for:
- Microsoft® Windows and Linux servers (Napersoft CCM Document Platform); and
- IBM® z/OS servers (Napersoft zCCM Document Platform).
Napersoft solutions are designed to unify and manage customer communications across all lines-of-business within your enterprise with a single system that handles all of your needs. Our solutions empower business users to quickly and easily compose, format and deliver relevant and personalized customer communications at the right time in customer-preferred channels.
How It Works
1. Integration With Your Business Applications – We provide an open integration to your customer data (relational, transactional, XML) stored in your business applications such as underwriting/claims, CRM, ERP, EMR, billing, and/or other systems.
2. Template Authoring – We provide an authoring tool, built on Microsoft Word for Napersoft CCM and built on zCCM Word for Napersoft zCCM, that enables your template authoring process to be easy, efficient and secure.
3. Document Generation – We provide you with a choice of methods you employ to create personalized customer documents: high volume production runs (Batch), one to one customer service (Interactive) and/or customer self-service (OnDemand). We have built in easy-to-use automated business processes so you can apply business rules to the template design in order to dynamically include customer data, reusable images, paragraphs and prompts into your personalized customer documents such as letters, correspondence, policies, agreements, statements and EOBs.
4. Document Archival – We provide an out-of-box full-function document archive for the automatic storage and management of all of your distributed customer documents, making it easy to also search, view and redistribute customer documents for one to one customer service and/or customer self-service 24/7.
5. Multi-Channel Document Distribution – Our multi-channel distribution engine enables you to distribute documents based on your customer’s individual preferences – print, e-mail, fax, text messages, mobile and/or the Web.