AZUBA'S CUSTOMER COMMUNICATIONS MANAGEMENT PLATFORM

Turn fragmented communications into meaningful conversations.

Azuba's Customer Communication Management (CCM) Platform eliminates the wasted time, money and customer confusion caused by disjointed systems by centralizing and optimizing cross-channel interactions, helping organizations drive increased satisfaction, loyalty, and efficiency.

Trusted By
Health Care Service Corporation
Change Healthcare
united healthcare
Carelon Behavioral Health
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STATE GOVERNMENTS

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FINANCIAL INSTITUTIONS

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HEALTHCARE PAYER
ORGANIZATIONS

PLACEHOLDER TEXT "Being able communicate to customers in any language is real-time is a game-changer for us.
CIO, ABC Organization
PLACEHOLDER TEXT "Being able communicate to customers in any language is real-time is a game-changer for us.
CIO, ABC Organization
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Azuba CCM Document Platform

Azuba CCM Document Platform graphic

All your channels, in one communication solution.

Azuba’s Customer Communication Management solution consolidates all channels, ensuring seamless interactions, streamlined operations, and enhanced customer satisfaction in a single, efficient platform.

 

Put an end to disjointed customer communications.

Bad communication with customers hurts the business by damaging loyalty, reputation and growth opportunities.

Stop managing multiple communication channels independently. Start centralizing interactions to forge loyal customer relationships.

Finally, unified communications in all channels

Your organization deserves simple, effective communication for happy customers and successful business.

Man typing on computer at desk

Simplify Operations

Automate tasks and centralize communication data with Azuba CCM, reducing manual effort and ensuring efficient workflows. Utilize various generation methods for back office, batch, front office, interactive, and self-service.

Enhance Customer Engagment

Create unique, personalized experiences using Azuba CCM's interactive tools and templates. Integrate with databases for accurate customer data, fostering loyalty through tailored interactions.

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Person typing on laptop keyboard

Simplify Document Creation and Editing

Azuba CCM streamlines document creation and edits by providing user-friendly templates, enabling easy modifications within Microsoft Word for seamless multichannel publishing.

Boost Brand Consistency

Implement consistent messaging and branding with Azuba CCM's brand-specific templates and guidelines, ensuring a unified brand identity.

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Speak in 80+
Languages

Engage customers across multiple channels such as email, SMS, fax, web, and mobile with Azuba CCM. Utilize document generation to publish content and reach your customers in the language they prefer.

Azuba CCM Platform Products

Azuba CCM Enterprise
A platform for large to very large enterprises that enables Batch, Interactive and OnDemand composition, formatting and delivery of relevant and personalized customer communications

Azuba CCM Express
A platform for medium to large companies with a la carte options that enable Batch, Interactive and OnDemand composition, formatting and delivery of relevant and personalized customer communications including:

  • CCM Batch Option
    An option that enables document generation of scheduled back office communications for high volume production runs

  • CCM Interactive Option
    An option that enables document generation of real-time front office communications for one to one customer service

  • CCM OnDemand Option
    An option that enables document generation of anytime self-service communications for customer self-service

Microsoft

CCM Author
A template authoring content management tool built on Microsoft Word

CCM Developer
A toolkit for developers to extend the out-of-the box capabilities of Azuba CCM

Azuba zCCM Platform Products

Azuba zCCM Document Platform 5.2 is our Customer Communications Management (CCM) solution for IBM® z/OS servers. Azuba zCCM is a time-tested solution that provides a stable and secure platform for critical, high-transaction volume, high-availability applications. For companies needing a mainframe-based solution, Azuba zCCM is the solution of choice.

  • zCCM Bridge
    A business process manager that enables automated workflows and processes for creating, distributing and archiving customer communications

  • zCCM Word
    A template authoring word processor that enables easy creation and management of document templates and content

  • zCCM Spell
    A spell check, thesaurus and hyphenation system

  • zCCM Merge
    An Interactive merge engine that enables document generation of real-time front office communications for one to one customer service.

IBM
  • zCCM Merge
    An Interactive merge engine that enables document generation of real-time front office communications for one to one customer service

  • zCCM BatchMerge
    A Batch merge engine that enables document generation of scheduled back office communications for high volume production runs

  • zCCM Doc
    A publishing engine that enhances and streamlines editing capabilities for automating the creation of table of contents, indexes and references in manuals and other reference documents

  • zCCM SDK
    A toolkit for developers to extend the out-of-the box capabilities of Azuba zCCM

Product Overview

Learn more about the Azuba CCM document platform, formerly Napersoft, by watching the product videos below.

Napersoft CCM Document Platform 7

How to Create Batch Interactive and OnDemand Documents

Napersoft CCM Document Platform 7 – Author

How to Set Up a Statement Template

Napersoft CCM Document Platform 7 Author

How to Set Up A Letter Template

Napersoft CCM Document Management Platform 7 – Interactive Option

How to Create Interactive Documents

Publishing the wrong customer communications will impact customers and your business.

Upgrade to Azuba CCM and safeguard your business reputation and build long-lasting customer relationships.

Make Customer Communications Easy

1
Schedule Your Requirements Discussion
Click below to schedule a meeting to discuss your specific goals.
2
Get A Personalized Demonstration
Discover how our Azuba CCM platform can transform your customer communications.
3
Budget Planning & Contracting
Collaborate on financial planning and finalize contractual agreements and access.
4
Implementation
Get the training your team needs.Integrate Azuba into your organization's systems and processes and