AZUBA'S CUSTOMER COMMUNICATIONS MANAGEMENT PLATFORM
Turn fragmented communications into meaningful conversations.
Azuba's Customer Communication Management (CCM) Platform eliminates the wasted time, money and customer confusion caused by disjointed systems by centralizing and optimizing cross-channel interactions, helping organizations drive increased satisfaction, loyalty, and efficiency.
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Azuba CCM Document Platform
All your channels, in one communication solution.
Azuba’s Customer Communication Management solution consolidates all channels, ensuring seamless interactions, streamlined operations, and enhanced customer satisfaction in a single, efficient platform.
- "Our current CCM systems are a maze of confusion, making it nearly impossible to provide consistent and clear communication to our customers."
- "Our existing tools are outdated, and make editing a single word a programming project causing delays in customer announcements."
- "Trying to manage customer interactions with our current systems is a like jigsaw puzzle without having all the pieces."
Put an end to disjointed customer communications.
Bad communication with customers hurts the business by damaging loyalty, reputation and growth opportunities.
Stop managing multiple communication channels independently. Start centralizing interactions to forge loyal customer relationships.
Finally, unified communications in all channels
Your organization deserves simple, effective communication for happy customers and successful business.
Simplify Operations
Automate tasks and centralize communication data with Azuba CCM, reducing manual effort and ensuring efficient workflows. Utilize various generation methods for back office, batch, front office, interactive, and self-service.
Enhance Customer Engagment
Create unique, personalized experiences using Azuba CCM's interactive tools and templates. Integrate with databases for accurate customer data, fostering loyalty through tailored interactions.
Simplify Document Creation and Editing
Azuba CCM streamlines document creation and edits by providing user-friendly templates, enabling easy modifications within Microsoft Word for seamless multichannel publishing.
Boost Brand Consistency
Implement consistent messaging and branding with Azuba CCM's brand-specific templates and guidelines, ensuring a unified brand identity.
Speak in 80+
Languages
Engage customers across multiple channels such as email, SMS, fax, web, and mobile with Azuba CCM. Utilize document generation to publish content and reach your customers in the language they prefer.
Azuba CCM Platform Products
Azuba CCM Enterprise
A platform for large to very large enterprises that enables Batch, Interactive and OnDemand composition, formatting and delivery of relevant and personalized customer communications
Azuba CCM Express
A platform for medium to large companies with a la carte options that enable Batch, Interactive and OnDemand composition, formatting and delivery of relevant and personalized customer communications including:
CCM Batch Option
An option that enables document generation of scheduled back office communications for high volume production runsCCM Interactive Option
An option that enables document generation of real-time front office communications for one to one customer serviceCCM OnDemand Option
An option that enables document generation of anytime self-service communications for customer self-service
CCM Author
A template authoring content management tool built on Microsoft Word
CCM Developer
A toolkit for developers to extend the out-of-the box capabilities of Azuba CCM
Azuba zCCM Platform Products
Azuba zCCM Document Platform 5.2 is our Customer Communications Management (CCM) solution for IBM® z/OS servers. Azuba zCCM is a time-tested solution that provides a stable and secure platform for critical, high-transaction volume, high-availability applications. For companies needing a mainframe-based solution, Azuba zCCM is the solution of choice.
zCCM Bridge
A business process manager that enables automated workflows and processes for creating, distributing and archiving customer communicationszCCM Word
A template authoring word processor that enables easy creation and management of document templates and contentzCCM Spell
A spell check, thesaurus and hyphenation systemzCCM Merge
An Interactive merge engine that enables document generation of real-time front office communications for one to one customer service.
zCCM Merge
An Interactive merge engine that enables document generation of real-time front office communications for one to one customer servicezCCM BatchMerge
A Batch merge engine that enables document generation of scheduled back office communications for high volume production runszCCM Doc
A publishing engine that enhances and streamlines editing capabilities for automating the creation of table of contents, indexes and references in manuals and other reference documentszCCM SDK
A toolkit for developers to extend the out-of-the box capabilities of Azuba zCCM
Product Overview
Napersoft CCM Document Platform 7
How to Create Batch Interactive and OnDemand Documents
Napersoft CCM Document Platform 7 – Author
How to Set Up a Statement Template
Napersoft CCM Document Platform 7 Author
How to Set Up A Letter Template
Napersoft CCM Document Management Platform 7 – Interactive Option
How to Create Interactive Documents